NewWatchStrap ships Monday through Friday excluding holidays. All orders are shipped within 24 hours (on working days) after receiving payment confirmation. Please Note: orders shipped with UPS/FedEx require a signature upon delivery.
Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery. Shipping costs include handling/shipping and insurance. We offer free shipping under the following conditions:
* Free Economy shipping on all orders over 20 USD (Estimated delivery times 3-4 weeks).
* Express Shipping 15 USD (Estimated delivery times 4 days).
Damages incurred during shipping
NewWatchStrap is responsible for your order until is delivered to you in its new, working condition. Read the sections below on 'Item lost during shipping' and 'Item defective or damaged during shipping' for more information on what to do in such situations.
Item lost during shipping
If your order hasn't arrived after 20 working days from the shipping date, simply contact us and we will take care of the rest.
Item defective or damaged during shipping
Did an item arrive damaged or defective? We apologize for the inconvenience. Upon receiving the returned item we will take care of replacing your purchase as fast as we can. If it is not possible to replace your item, you will receive a refund for the full amount that was paid for the item in the same form of payment and account, originally used for the purchase. Please note that we are unable to replace standard plastic boxes that are broken during shipping.
NewWatchStrap only sells goods from stock. This means that all products will be shipped the first working day after ordering.
Shipping times can be seen during the checkout process. These shipping times are communicated as an indication. Actual delivery times will vary per country, selected shipping method and ultimately, your local postal office (if you have selected standard/free shipping). Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
Important information about import taxes for Customers outside the Turkey
When a product is shipped from the Turkey outside of the, tax rules may be applied.
In some cases, there will be a VAT (Value Added Tax), other taxes, customs duties and fees levied by your destination country. The additional charges for taxes or customs clearance fees are the responsibility of the recipient. If the recipient refuses to pay the duties, NewWatchStrap has the right to charge the costs to the recipient.
Unfortunately, we cannot estimate what the charges may be since Customs and taxation policies vary widely from country to country. For further details, please contact your destination's customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.